Shipping and Return Policy
At MyCubanStore, we strive to provide prompt and reliable shipping for your orders. After your order is processed, which typically occurs within one day, we aim to ship it promptly. Once shipped, you can expect your order to arrive within an additional 3 to 5 business days.
Our team processes orders from Monday to Friday during regular business hours. We work diligently to ensure your items are carefully prepared and dispatched in a timely manner.
For returns, you have up to 365 days from the original purchase date to request a full refund (minus shipping charges). We are also happy to exchange the damaged merchandise for an item of equal or lesser value from our website.
To optimize shipping to your specific needs, we utilize reliable shipping carriers such as UPS, USPS, and FedEx. If you have any special shipping requests, please let us know, and we will do our best to accommodate them.
Important note: If you encounter an unexpectedly high shipping quote during checkout, please reach out to us via phone or email. Our systems may occasionally experience glitches, and we are always ready to assist you with any shipping questions or concerns.
Can you ship to a beach wedding destination?
Absolutely! As long as your order is confirmed, we can ship to any location you specify. However, we recommend placing wedding orders well in advance to prevent any potential delays. While we strive to fulfill orders promptly, external factors beyond our control may occasionally cause unforeseen delays.
Do you ship internationally?
Yes, we do! Please note that for international orders, we may need to verify your order details before shipping.
International orders do not include tracking numbers, and the transit times are as follows:
Canada: 2 weeks
Europe: 3 weeks
Rest of the world: 1 month
How fast do we ship our products?
We strive for prompt shipment of your orders based on inventory availability. If the item is in stock, we ship your order on the same day (business days only). The shipping transit time will vary depending on your location and the courier used.
How fast do we ship our products?
We strive for prompt shipment of your orders based on inventory availability. If the item is in stock, we ship your order on the same day (business days only). The shipping transit time will vary depending on your location and the courier used.
I want to return my purchase! What do I do?
We understand that sometimes a purchase may not meet your expectations, and that's perfectly alright. At MyCubanStore®, we offer a generous 365-day return policy to ensure your satisfaction. If you wish to return an item, here's what you need to do:
1. Reach out to Send [email protected] within 365 days of your purchase. You can contact us through our website, email, or phone, and our friendly team will guide you through the return process.
2. Provide the necessary details, including your order number, the item(s) you wish to return, and the reason for the return. This information helps us ensure a smooth and efficient return experience for you.
3. Once your return request is approved, you will receive instructions on how to proceed. We'll provide a return shipping label or ask you to ship the item back to us using a trackable shipping method.
4. When returning the item, make sure it is in its original condition with all tags and packaging intact. This allows us to process your return swiftly and ensures you receive a full refund or exchange.
In case you opt for an exchange, we offer the flexibility to choose an item of equal or lesser value from our wide range of products. Our team will assist you in selecting a suitable replacement.
Once we receive and inspect the returned item, we will process your refund or exchange promptly. Refunds are issued to the original payment method used during the purchase.
At MyCubanStore®, our goal is your satisfaction, and we strive to make the return process as simple and hassle-free as possible. Should you have any questions or concerns, please don't hesitate to reach out to our dedicated customer support team. We're here to assist you every step of the way.
Note: Please review our complete return policy on our website for more detailed information on eligibility and terms and conditions.
To track your international order, you can use the following URL: [Insert international tracking URL].
At MyCubanStore, we are committed to delivering your orders efficiently and keeping you informed throughout the process. If you have any further questions or require assistance, please don't hesitate to reach out to our dedicated customer support team. We're here to help!
